We completely trust in the quality of our products and services, that´s why we developed a satisfaction guaranteed policy or your money back. Read below our returns and exchanges policy and see how trustworthy is to buy on cocochoco.co.uk.

RETURNS:  If you are not satisfied with your purchase, you may request to refund your payment by returning the merchandise. For this, the customer has 7 consecutive days, counted from the act of receiving the product to request the return through our “Contact us”. The request will be answered by our team after analysis and the instructions for the returnal will be sent next with the reply. The product must be unopened, duly conditioned in its original package and without use indications, and sent to the address indicated. You should expect to receive your refund within 1 (one) week after we receive the package, however, in many cases you will receive it quickly. *We do not accept returns of products in case of refusal due to objection of any tax collections in the country of destination. EXCHANGES: In case the product presents some eventual problem as defect of manufacture or damages occurred during transportation, you will be able to request its exchange. In order to be able to exchange products, the customer has 7 consecutive days, counted from the act of receiving the product to request the exchange through ours “Contact us”. The request will be answered by our team after analysis and the instructions for the devolution will be sent next with the reply. The product must be unopened, duly conditioned in its original package and without use indications, and sent to the address indicated. Expenses with Freight Returns To guarantee the satisfaction of our customers, in case of exchange or returnal for a reason of defective product or some error provoked by the store, the freight return expenses is our responsibility. In cases of exchange or returns due to purchase desistance, dissatisfaction or in case the customer has chosen the product mistakenly, the shipping return expenses are the customer´s responsibility.